Job Description

Job Description:

The purpose of the Inside Sales Representative (ISR) is to deliver “our message” to owners and/or decision makers with the intention of setting up an appointment with our Outside Sales Representative(s). One of the core responsibilities will be calling companies within our (Ideal Client Profile) ICP and trying to reach the owner and/or decision maker. In parallel, the second core function will be managing and building our prospect database. The ISR role will be critical to create a steady flow of qualified leads and in turn the first step of bringing in new customers.

Key Responsibilities:

• Lead Generation: Make 80-100 outbound calls daily to identify and engage potential customers.
• Information Gathering: Gather basic information via phone, LinkedIn, and/or websites to further qualify prospects, plus more.
• Appointment Setting: Schedule a minimum of three qualified appointments per week with potential customers
• Relationship Building and Nurturing: Setting follow-up calls and activities to further develop relationships with prospective business owners or decision makers
• Marketing Follow-up: Promptly contact and qualify prospects that have been generated by marketing activities
• Prospect Database Management: Organize prospects into several different categories to determine if the prospect is qualified, who is responsible for the prospect, and ensure the appropriate follow-up is performed
• Document all activities and interactions in the CRM tool
• Update Inside Sales Playbook daily with total activities performed
• Attend weekly sales meetings and report on activities performed

Additional Duties and Responsibilities:

• Develop in-depth knowledge of the inside sales process and continue to learn and refine process.
• Attend Inside Sales Workshops and continually refine calling best practices
• Enter new contacts and businesses in prospect database that are generated in-house, from acquired lists, or from marketing activities.
• Generating email templates and follow-up communication to prospects.
• Promptly follow-up on chat requests that are generated through our website
• Field inbound sales calls and leads from various sources and qualify for business potential
• Document internal processes and procedures related to duties and responsibilities.
• Maintain CRM data, ability to share best practices, continually improve processes, and provide clear and consistent reporting to management

Knowledge, Skills, and/or Abilities Required:

• Strong phone skills with the ability to reach prospects creatively, identify decision-makers, handle objections positively and professionally
• High energy and drive with good conversation skills
• Persistent in reaching decision makers and identifying key information about prospects
• Skill in preparing written communications and materials.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to redirect prospects on the phone and adapt to changes quickly.
• Typing skills to ensure quick and accurate data entry.
• Self-motivated and self-disciplined to adhere to the inside sales process

Educational/Vocational/Previous Experience Recommendations:

• 1-3 years of sales experience recommended

Benefits:

• Commission based incentives (Potential to earn $25,000 additional in commissions)
• Premier health, dental, and vision benefits
• 401K Retirement Plan
• Complete on the job training & support.
• Fun working environment and culture
• Work from home days
• Great opportunity for advancement

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