Job Description

Job Description

Job Description

We are offering a contract-to-hire employment opportunity for a Customer Solutions Specialist near Little Falls, New Jersey. The selected candidate will be responsible for various administrative tasks within a customer-focused environment.

Responsibilities:

• Provide assistance to customers, addressing their inquiries with a pleasant demeanor.

• Manage and organize files and customer records for efficient data retrieval.

• Facilitate the packaging and labeling of educational materials for shipment.

• Handle inbound telephone calls, ensuring excellent customer service.

• Carry out administrative tasks such as the administration of continuing education credits and notifications.

• Perform accurate and efficient data entry of customer order information into the database.

• Contribute to team efforts by accomplishing related tasks as needed.

• Leverage computer skills to manage database and email applications effectively.

• Utilize problem-solving skills to address and resolve customer issues promptly.

• Assist in test grading and processing, ensuring accuracy and efficiency.

• Possess strong skills in assisting customers and providing exceptional customer service
• Should have prior experience in administrative assistance including organizing files and data entry
• Must be adept at handling inbound telephone calls and resolving customer queries efficiently
• Experience in packaging and labeling would be an added advantage
• Excellent skills in organizing files and maintaining systematic records
• Should have proficiency in data entry with attention to details and accuracy.

Job Tags

Contract work,

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