Job Description
Job Description
Job Description
Position overview:
The position is responsible for:
- Activities related to packing and shipping of wallpaper orders.
- Pack and ship orders accurately, efficiently, and according to customer requirements.
- Maintaining inventory accurately and according to company policies.
- Recognizing quality issues.
- Escalating safety, quality and any other issues that may arise during the operation.
- Meet or exceed any productivity standards.
- Participate in all provided training.
Key Responsibilities:
- Maintains a safe and clean work environment.
- Safely operates any equipment, including, but not limited to, packing stations, conveyors, scales, computers, voice or RF picking equipment, Put To Light system.
- Responsible for packing and/or shipping wallpaper orders accurately and in a timely manner.
- Processes orders according to established department policies and procedures.
- Partners with the internal teams, as needed, to meet and exceed customer’s service expectations.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Maintains or exceeds the standards that have been set for the team, demonstrates commitment and is accountable for results.
Professional experience:
- Prior experience pick/pack/ship operations.
- Prior experience in textiles and wallcoverings preferred.
- Familiar with inventory and warehouse management concepts and systems. Experience with RF picking, voice picking, or pick/put to light is preferred.
- Strong math skills (addition/subtraction/dividing/fractions).
- Able to distinguish colors and patterns (not color blind).
- Able to lift up to 30 lbs.
- Able to push and pull rolling carts and pallet jacks.
- Able to stand/walk up to 8 hours per day.
- Excellent computer skills, preferably in an AS400 or Infor environment.
- Must be able to use MS Office especially Excel and Word.
- OSHA Forklift Certified (Sit down forklift, man-up Order Picker). Able to operate and work at heights of ~25’ high.
- Outstanding follow-up skills.
Personal traits:
- Must be able to work flexibly within the distribution center’s hours, currently between 7am and 6pm eastern.
- Team player with can-do attitude who loves interacting with people.
- Excellent verbal and written communicator.
- Effective use and management of time to accomplish goals and tasks.
- Detail oriented. Ability to pay attention to the minute details of a project or task but can move very quickly.
- Ability to maintain a calm and professional demeanor under pressure, in a fast-paced environment.
- Proven ability to build an excellent rapport with fellow employees and customers.
- Dependable, good work ethic, excellent attitude and inclination to exceed daily goals.
- Acts with a sense of urgency, multitasks and can remains focused in a very busy environment.
- A sense of urgency while researching thoroughly and providing regular pro-active updates so customers are well informed and updated regarding all open issues, and pending orders.
- Customer/Client Focus - Passionate about helping customers.
- Problem solving/analysis.
- Self-motivated self-starter.
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