Spa Manager Job at Hiatus Day Spa Med Spa, Houston, TX

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  • Hiatus Day Spa Med Spa
  • Houston, TX

Job Description

Job Description

Job Description

At Hiatus Day Spa + Med Spa, we believe that self-care isn’t a luxury, it’s a lifestyle. Powered by pure, green ingredients and a high-touch philosophy, we’re here to change the spa experience, one blissful “ahhh” at a time. With nine locations across Texas and a spa subscription model that’s redefining wellness, Hiatus is more than just a place to work, it’s a place to grow, glow, and thrive while we help our clients relax, rejuvenate, and repeat.

  • 5 Star customer service with multi-line phone system expertise
  • Sales and education-driven , with a natural ability to cross-book and upgrade, and a passion for growing others in this capacity
  • An acute attention to detail ; ability to think on your feet
  • Superior time management and organizational skills
  • Critical conversation and mediation skills with ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to keep your team feeling energized and inspired
  • A responsible; wellness-oriented team player , with a strong work ethic
  • Curiosity and gift of building relationships and engaging people
  • A natural ability to inspire , educate and grow business and people
  • Professional communication skills , both written and verbal
  • At least one year of professional experience in a spa, hotel , salon or high-end hospitality customer service role in management capacity , preferably with spa booking software with an emphasis on high volume booking .
  • Working experience using Google Drive . Prior experience with Zenoti a plus!
  • Excellent organizational and administrative skills to perform diverse operational duties
  • Consistent attendance & punctuality + ability to work weekends and

BRIEF OVERVIEW OF RESPONSIBILITIES

  • Evangelize the brand! Exude warmth and a can-do attitude.
  • Supervise employees in a way that makes them want to work for you.
  • Hire, train, coach, goal set, provide disciplinary action (and document), and terminate employees
  • Meet and exceed key performance indicators
  • Demonstrate enthusiastic and outstanding customer service in courteous and attentive manner
  • Educate guests on all services, amenities, & home care to optimize their experience while maximizing books
  • Research and resolve guest-relations issues and employee matters in a timely manner
  • Maintain safety standards and cleanliness, keeping work area clean and equipment properly sanitized
  • Oversee overall "opening day" appearance of the location
  • Oversee inventory and orders
  • Communicate Repair and Maintenance Issues to proper channels

Responsibilities:

  • Work with a team of individuals to ensure that all customers receive a quality experience at the spa.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Education:

  • High school or equivalent (Required)

Experience:

  • Spa or Retail Management: 2 years (Required)

Work Location: In person

Job Tags

Full time, Work experience placement, Flexible hours, Shift work, Night shift, Weekend work, Day shift, Afternoon shift, Monday to Friday,

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