Job Description
Join a certified Great Place to Work company! You will have an integral role in our day-to-day US support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a site support engineer, the candidate will become an integral part of our customers daily site operations, where you will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward.
To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3 line) alone or as part of a multi-vendor team.
The role will also eventually require inclusion into an on-call rotation and require occasional additional out of hours work to ensure ATS are able meet the demands of our customers 24x7 requirements.
The right candidate has;
A minimum of one to three year’s proven experience working in a 2 or 3 Line Support or an equivalent IT engineering role, having also worked with networks, hardware and software; they should be able to demonstrate an excellent understanding of both software and hardware troubleshooting methodology.
The candidate should be an excellent communicator who’s able to present technical detail clearly and effectively both internally and externally at all levels.
Enthusiasm, self-motivation and a drive to see their team succeed are character traits we are seeking. Candidates must be customer service focused, incredibly well-organized and able to handle highly pressurized situations with a clear and focused approach to problem resolution.
A willingness to travel to customer sites around the country with varying degrees of notice and possession of a full US driving license and motor vehicle is essential in this position, as is eligibility for obtaining a US Passport.
The successful candidate will be responsible for;
Requirements:
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