Job Description

Job Description

Job Description

Description:

POSITION TITLE: Optician

LOCATION: HOPE Clinic - Beltway and Alief

REPORTS TO: Optometrist

EDUCATION: High School Diploma or equivalent; ABO Certification or actively pursuing/studying for ABO Certification strongly preferred

WORK EXPERIENCE: Optical experience strongly preferred; previous customer service and retail experience; 2 years of successful sales and/or customer services track record preferred

SALARY RANGE : DOE

FLSA STATUS: Hourly - Non-Exempt

POSITION TYPE: Full-Time

LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages is required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY:

The Optician is responsible for helping patients achieve the right type of eyeglasses, lens shape or contact lenses in accordance with their eyesight or eye conditions. His/her duties include communicating with other eye care professionals to receive prescriptions and send them to Laboratory Technicians, providing patients with sample frames to fit their prescriptions and maintaining accurate customer data regarding their current or updated prescriptions. They will also be responsible for frames inventory and sales.

MAJOR DUTIES & RESPONSIBILITIES:

• Achieve monthly sales objectives set by the CFO;
• Deliver extraordinary experience to each patient;
• Provide patients with a complete understanding of our customized recommendations for products and services;
• Develop own clientele from providing outstanding service and obtaining referrals;
• Keep current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available;
• Take and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary;
• Retrieve patient charts and electronic health records;
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements;
• Educate patients on proper eyeglass and contact lens care;
• Collect eye and face measurements to ensure proper fit;
• Interpret prescriptions written by optometrist and/or ophthalmologist;
• Create work orders for lab technicians, specifying information on lenses needed;
• Follows-up on all pending orders and verify all orders are within the time guidelines given and informs patients of status if delays occur and notify patients when orders arrive from lab/manufacturer;
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback;
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs;
• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.;
• Regularly communicate with technicians and/or Site Managers, providing additional patient information, or asking for an order status;
• Inspect the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents;
• Clean and organize frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store;
• Restocks retail boards with new merchandize;
• Keep up with inventory of the Vision clinic;
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.;
• Collaborate with technicians, front desk associates, Managers, and Optometrist;
• Sell miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.;
• Listen and respond immediately within an appropriate level of concern to all patient issues. Analyze, solve, and correct patient issues according to clinic policies.
• Assist in the back office of vision clinic as needed;
• Assist with answering phones in a helpful and friendly manner; greeting patients, making/confirming appointments as needed;
• Assist the office team in maintaining the office’s visual objective and housekeeping standards by maintaining frame board and work areas
• Attend on-site/off-site community engagement activities, clinic events, and/or training as needed;
• Ability to travel between sites for work as needed;
• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values.

QUALIFICATION REQUIREMENTS:

• Knowledge of current optical theory and merchandise,
• Knowledge of current store merchandise assortment and use of inventory management systems,
• Strong communicator and listener,
• Awareness of current fashion trends,
• Sales skills – ability to use and carry an iPad / tablet,
• Strong computer and technology skills,
• Comfortable with use of technology to engage patients, customers, and associates,
• Must be fully vaccinated against COVID-19.

EDUCATION and/or EXPERIENCE:

• ABO Certification or actively pursuing/studying for ABO Certification strongly preferred;
• High School Diploma or equivalent required;
• Optical experience strongly preferred;
• Previous customer service and retail experience preferred.

OTHER SKILLS and ABILITIES:

• Bilingual (Vietnamese, Chinese, Arabic and/or Spanish with English) is preferred.
• Above average skills in language ability as well as public speaking and writing.
• Must have good transportation and a valid Texas Driver’s license.

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