Job Description
Position Details Req ID: req19331 Position Title: Network Analyst Position Type: Staff Full-Time OSU Campus: OKLAHOMA CITY Department: Infrastructure Services Location Address:
900 N. Portland Ave
Oklahoma City, Oklahoma, 73107
United States Hiring Supervisor and Contact Info: Tom Hickey
Hiring Range:
(Contingent upon available funding): 19.08 - 19.84, Hourly Work Schedule: varies: occasionally includes some evenings and weekends. Job Summary:
Job Summary:
Will perform the following skilledlevel duties:
Manage ITinfrastructure projects and deliverables Enterprise-class hardwareand software installation to support infrastructure, database, and businessapplications Performs system backupand restores Helps with usertechnical support and training. Analyticalproblem solving Documentationand diagrams Serves as 4th level support for other technical staff Preparinglabs each semester with hardware and software Infrastructuresupport and incident resolution Monitoringand service level reporting
Essential Job Functions:
Provides technical support forthe campus Local Area, Wireless and Wide Area Network Performs backup and restoration of databases Installs,maintains, and monitors enterprise-class network components, desktop hardwareand software to include: switches, routers, bridges, servers, networkedstorage, cables and interface cards Cat6 wiring, installation and management Adds, deletes, and maintainsuser ids, user passwords, user and file attributes and overall security Maintains active directory andgroup policy Manages computer labs includingsoftware and hardware maintenance Provides user hardware andsoftware training Analyzes need for automation ofrepetitive tasks Coordinates with outsideentities to resolve complex problems Stays informed of emergingtechnologies that could benefit the University Attends training andprofessional development as required. Attends and participates in staff meetings; serves on teams and committees as assigned. Complies with all State and University policies. Completes all mandatory training plus two professional development per year. Performs other duties as assigned.
The duties listedin this job description are intended only as illustrations of the various typesof work that may be performed. The omission of specific statements of dutiesdoes not exclude them from the position if the work is similar, related, or alogical assignment to the position. Special Instructions to Applicants
Resume and cover letter are required for full consideration.Official transcripts will be required upon hire. Education & Experience Position Qualifications:
Minimum Qualifications: Education: Associate's Degree in technology related discipline, or equivalent work experience, or certification(s) from software/hardware manufacturers
Work Experience:
Must have 2 or more yearsexperience in the following areas: Installation and maintenance of complex infrastructure software and hardware Providing user support for office automation applications, such as word processing, spreadsheets, databases, electronic mail, web browsers and other productivity software Collaborating with other IS personnel to resolve system and network issues.
Experience with the following technologies:
Windows server including DNS, account, security and group policy administration.
Microsoft SCCM
Microsoft SQL Server
Automated PC and/or application deployment and management utilizing SCCM, Group Policy Objects, and MSI packaging software
Active Directory management
iSCSI network storage
Cisco networking and telephony
Knowledge, Skills, and Abilities: Must have skills in these areas: Accountability of equipment/inventory.
Communicating, cooperating and resolving infrastructure, database, and application issues with other IS personnel.
Provide status reports of problems/projects as appropriate.
Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads and public/student contact.
Ability to work independently and also collaborate within a team environment while effectively managing multiple priorities and deadlines.
Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.
High degree of initiative to work independently and also collaborate in a team environment.
Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
Demonstrated history of ethical and professional behavior.
Preferred Qualifications: Certificationsfrom software or hardware manufacturers currently used by OSU-OKC. Working Conditions: Must be able to work flexible hours to include some nights and weekends.
Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
Physical Requirements: Requires lifting up to 50 lbs., proper handling of computer and network components.(If an object weighs more than 45 pounds, OSU-Oklahoma City requires this to be a two-person lift.).
Requires climbing ladders and working in various networking areas, including tight spaces that may be dusty with variable hot or cold temperatures.
Requires proper handling of computer and network components, use of both hands in repetitive actions with dexterity.
Duties require extended periods of sitting, talking and listening.
Duties require extensive use of computers, telephone and other office equipment.
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations. Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so. Oklahoma State University-Oklahoma City
Job Tags
Hourly pay, Full time, Contract work, Work experience placement, Local area, Flexible hours, Night shift, Afternoon shift,