IT Support Specialist (Bilingual) Job at KwickPOS, Houston, TX

bEEvVXR4b0JGZUU1L1R3eWNjZlF1M09tc3c9PQ==
  • KwickPOS
  • Houston, TX

Job Description

Job description

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.

Responsibilities:

  • Support Specialists and Field Technicians.
  • Provides front line point of sale support for the restaurant systems.
  • Configures, troubleshoots and deploys POS terminals, printers and scanners.
  • Troubleshoots hardware and software issues.
  • Training clients regarding use of POS system
  • Provide technical research resources for incident resolution coordinating with vendors when necessary.
  • Work with applicable resources to troubleshoot networking/broadband related issue.
  • Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.

Skills/Requirements:

  • 2 years of IT experience in POS provider for restaurants is a plus.
  • Experience with Linux, Windows O/S and Active Directory environment
  • Knowledge of SQL server database environment
  • Basic knowledge of Computer Network Infrastructure Design and Communications
  • Knowledge of Point of Sale solutions and related technologies is a plus.
  • Customer Service/Help Desk/Remote Support experience or equivalent is preferred.
  • Work experience in a restaurant is a plus.
  • Must have professional phone, email and customer service skills.
  • Ability to effectively prioritize and execute concurrent tasks independently.
  • Strong analytical thinking and problem-solving capabilities.'
  • Bilingual is a plus. (English & Chinese or English & Spanish)

Job Tags

Work experience placement, Remote job,

Similar Jobs

Genuine Search Group

Cost Accountant Job at Genuine Search Group

 ...We are partnered with an industry leading organization for their Senior Cost Accountant opportunity. The Senior Cost Accountant provides weekly, and monthly (month end close) support with a focus on cost accounting, inventory valuation, balance sheet & P/L reconciliation... 

Destinee Travel

Travel Agent - Work From Home Job at Destinee Travel

 ...remote position. Our Customer Service Agents are responsible for assisting clients in...  ...detail, and a deep understanding of the travel industry to ensure clients have enjoyable...  ...Travel Planners will work remotely from home. They may also attend industry events, trade... 

Oshi Health

Business Development Representative - Inside Sales Job at Oshi Health

 ...redacted], and we'll confirm whether you're engaging with one of our Oshi teammates!" Business Development Representative - Inside Sales Are you a highly motivated Inside Sales BDR that can drive robust outreach sales activity to self-funded employers and health... 

One Medical

Team Lead (Practice Coordinator) Job at One Medical

 ...transform the primary care experience, were looking for a Team Lead (internally known as a Practice Coordinator) to join us on our journey...  ...conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members... 

America's Swimming Pool Co. - Troy

Pool Maintenance Technician Job at America's Swimming Pool Co. - Troy

 ...earned loyal customers who expect and desire dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do...  ...are seeking a solution-oriented and customer-focused Pool Maintenance Technician to join our team. This position is responsible to...