FRONT DESK AGENT Job at Alma San Juan Hotel, Puerto Rico

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  • Alma San Juan Hotel
  • Puerto Rico

Job Description

Job Description

Job Description

At ALMA we pride ourselves on providing top-notch customer service and creating a welcoming atmosphere for all our guests. As a Front Desk Agent, you will be the first point of contact, making a lasting impression on our clients with your professionalism and friendly demeanor.

Job Summary:

We are looking for a personable and organized Front Desk Agent to join our team. The successful candidate will greet guests, handle check-ins/check-outs, manage reservations, and assist with guest inquiries. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a passion for providing exceptional customer service.

Responsibilities:

• Greet and welcome guests with a positive, friendly attitude.

• Handle check-ins, check-outs, and reservation processes efficiently.

• Answer phone calls, emails, and respond to guest inquiries in a timely manner.

• Manage room assignments and update booking systems accurately.

• Address guest concerns and ensure their comfort and satisfaction during their stay.

• Provide information about the hotel’s facilities and local attractions.

• Assist with administrative tasks and other duties as assigned.

• Maintain a clean and organized front desk area.

Qualifications:

• High school diploma or equivalent.

• Previous experience in a front desk or customer service role is preferred.

• Proficient in Microsoft Office and reservation software's.

• Strong organizational skills and attention to detail.

• Must be available to work flexible shifts, including weekends and holidays.

Benefits:

• Health Plan

• Allowance for parking

Job Tags

Holiday work, Local area, Flexible hours, Shift work,

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