eCommerce Solutions Consultant Job at SGS Consulting, Remote

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  • SGS Consulting
  • Remote

Job Description

Job Responsibilities:

  • List the primary duties and responsibilities required to perform this job in order of importance; typically 4 to 6 key responsibilities.
  • Responsible for supporting a selected group of digital tools and solutions and managed the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base.
  • Leads the demonstration of solutions and training for users on our internally grown digital technology, provides collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
  • Tracks open issues to ensure quick response and action from support teams.
  • Identify customer needs and help customers use specific features.
  • Monitor customer complaints on social media and reach out to provide assistance
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Assists with identifying potential process bottlenecks and works with the management team to resolve issues.
  • Follow up with customers to ensure their technical issues are resolved.
  • Responding to customer queries promptly and accurately via phone, email or chat.
  • Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items.
  • Maintain a positive attitude and calmly respond to customers’ complaints.

Skills:

  • Bilingual (French, Spanish)
  • High School Diploma
  • Experience as a Help Desk/ Customer Care Specialist or similar Customer Support role.
  • Familiarity with the eCommerce industry is a plus.
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Detailed oriented
  • Self-starter
  • Ability to quickly diagnose and resolve technical issues
  • Exceptional teamwork and leadership skills to help other technical support workers
  • Ability to learn new technologies and implement them
  • Personable and attentive
  • Strong interpersonal skills
  • Responding to customer queries promptly and accurately via phone, email or chat.
  • Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items.
  • Acts as project sub-task lead on small projects.
  • Manage daily tasks

Education/Experience:

  • Bachelor’s degree

Job Tags

Remote job,

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