Job Description

Job Description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Director of Enterprise Crisis/Event Management within PNC's Technology organization, you will be based in Pittsburgh, PA; other locations may be considered such as Cleveland/Strongsville, OH, Birmingham, AL, Charlotte, NC, Dallas, TX or Phoenix, AZ. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

This role will oversee a team who monitors on a 24/7 basis, local, state, national and global events that could affect bank operations and safety to employees (civil, geopolitical, economic, natural). Assess hazards and prepare plans and resources to respond to emergencies and disasters to minimize risk to people and property. Meet with public safety officials and build relationships with those entities to better collaborate in preparation for and during hazardous events.

This team, in conjunction with others, will coordinate and execute the response in the event of an actual disaster.

A successful candidate will have experience with emergency management, crisis risk management and life safety; have strong analytical and critical thinking to lead through crisis; continually improve on broadcast notifications through various communication channels; and, provide input for awareness, education/training and instructions for bank employees.

In addition, this role will lead:

Crisis Planning and Development:
•\tDevelop and maintain crisis management plans and protocols.
•\t Identify potential crisis scenarios and vulnerabilities.
•\tConduct risk assessments and scenario planning.
•\tDevelop and deliver crisis communication training programs.

Crisis Response and Execution:
•\tLead the execution of crisis plans, coordinating with cross-functional teams.
•\tOversee evacuation procedures and coordinate with emergency services.
•\tManage communication channels during a crisis.
•\tMonitor and assess the situation, making key decisions and setting priorities.

Communication and Stakeholder Engagement:
•\tDevelop and implement crisis communication strategies.
•\tBuild and maintain relationships with media outlets and other stakeholders.
•\tEnsure clear, consistent, and empathetic messaging for internal and external audiences.
•\tCollaborate with internal and external stakeholders during a crisis.

Post-Crisis Activities:
•\tConduct post-incident reviews and analysis to identify lessons learned.
•\tImplement preventative measures to avoid future crises.
•\tSupport the development of proactive strategies to mitigate risks.

Skills and Qualities:
Strong communication and interpersonal skills: Effective communication is crucial for coordinating with teams, managing media, and engaging stakeholders.

Works well under pressure: Has the ability to stay calm to drive disciplined and methodical response during high pressure situations.

Problem-solving and analytical skills: The ability to quickly assess a situation, identify key issues, and develop effective solutions is essential.

Leadership and decision-making skills: Crisis managers must be able to lead teams, make quick decisions under pressure, and maintain composure during stressful situations.

Adaptability and flexibility: The ability to adjust to changing circumstances and adapt plans as needed is crucial.

Knowledge of crisis management principles and best practices: This includes understanding of risk assessment, communication strategies, and emergency response protocols.

Job Description

• Governs the Enterprise wide business continuity function and lifecycle to ensure the organization proactively plans and effectively responds to potential crises. Plans and oversees the execution of the organization's crisis response.
• Leads planning and testing strategy for technology and operations. Oversees the execution of business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Acts as a subject matter expert on business continuity issues.
• Forms the vision and strategy for business continuity lifecycle planning and business impact analysis. Responsible for driving resiliency and recovery strategies of human capital, supplier and operational/data centers.
• Guides the organizations' business units through the development of their crisis management plans, ensuring they have complied with organization-wide strategies.
• Creates an environment of consistent and effective crisis management that protects the business, builds relationships and develops awareness and accountability for crisis management. Supervises the development and delivery of training on business continuity.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Auditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, Process Design, Regulatory Compliance

Competencies Contingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability

Work Experience Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement, Local area, Remote job,

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