Job Description

Job Description

Job Description

Our client, a well-established organization located in Madison, WI, is seeking an enthusiastic  Desktop Support Analyst to join their team. This is a fantastic opportunity for someone with at least 2 years of IT support experience who is eager to grow their career in a fast-paced environment. In this  contract-to-hire, onsite role, you’ll provide essential technical support while gaining valuable hands-on experience with a talented IT team.

If you're a motivated professional with a passion for troubleshooting and a customer-service mindset, we encourage you to apply!

Key Responsibilities

• Provide  Tier 1 and Tier 2 technical support to end users for hardware, software, and network-related concerns.
• Diagnose, troubleshoot, and resolve  desktop, laptop, printer, and peripheral issues efficiently.
• Assist with installation, configuration, and upgrades of  operating systems, applications, and hardware .
• Monitor, log, and follow through on technical incidents and requests using the company’s  ticketing system .
• Support new hire onboarding by setting up workstations and configuring accounts and devices.
• Collaborate with internal IT teams to escalate and resolve complex technical issues.
• Document troubleshooting steps, resolutions, and best practices in the company’s knowledge base.
• Maintain an organized inventory of IT equipment and assist with tracking and deployment.

Required Qualifications

• 2+ years of experience in desktop support or a related IT support role.
• Hands-on experience with  Windows OS , MS Office Suite, and common desktop hardware and software.
• Understanding of  basic networking concepts , such as TCP/IP, DNS, and DHCP.
• Customer-first attitude with excellent communication and interpersonal skills.
• Strong problem-solving ability, attention to detail, and willingness to learn new technologies.
• Experience using and maintaining a  ticketing system (e.g., ServiceNow, Zendesk, etc.).
• Ability to lift and carry IT equipment as needed (monitors, laptops, etc.).

Preferred Qualifications (Nice to Have)

• Familiarity with  Active Directory user account management .
• Exposure to ticket prioritization and escalation processes.
• IT certifications, such as CompTIA A+, Network+, or similar credentials.

Why This Opportunity?

• Career Growth: Opportunity to transition into a full-time role with the client and expand your technical expertise.
• Hands-On Experience: Gain exposure to a variety of IT challenges in a collaborative environment.
• Make an Impact: Play a key role in ensuring employees can stay connected and productive.

Additional Details

• Location: This position requires full-time onsite work in Madison, WI.
• Contract Type: Contract-to-hire with strong potential for permanent employment based on performance and client needs.

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