Customer Support Representative Job at Diamond Interactive, Canada

bndEUXRCSVBHK1E2L3owemNzYlJ2WGV0dVE9PQ==
  • Diamond Interactive
  • Canada

Job Description

Job Description

Diamond Interactive is an innovative social casino platform on a fast growth trajectory. As we scale, we are seeking a Customer Support Representative to establish and lead customer support strategies, build cohesive workflows, and drive our team to deliver world-class customer service.

This role is pivotal in structuring and scaling our customer support processes while ensuring operational excellence, team alignment, and the implementation of best practices. The ideal candidate will be a strategic leader with a deep foundation in customer support and the ability to build processes from the ground up.

Who are we looking for:

  • Diamond Interactive is seeking a Customer Support Lead to assist our customers with technical problems and assistance when using our products and services.
  • Customer Support Representative responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
  • Ultimately, you will help establish our reputation as a company that offers excellent customer support at all times.

The role itself:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance and resolution
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their issues are resolved
  • Gather customer feedback and share with our Management and Product teams
  • Assist in training other Customer Support Representatives

Experience required:

  • Experience as a Customer Support Lead or similar CS role is preferred
  • Familiarity with our industry or a desire to learn
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Job Tags

Similar Jobs

3RD AVE

Experiential 3D Spatial Designer Job at 3RD AVE

 ...PTO Health Insurance New Business Commission Incentives Company Description 3RD AVE is a full-service experiential design, production, and fabrication shop, boasting facilities nearing 30,000 square feet. We specialize in engineering, fabricating, and producing... 

Modern Technology Solutions, Inc.

Senior Systems Administrator Job at Modern Technology Solutions, Inc.

 ...Senior Systems Administrator at Modern Technology Solutions, Inc. summary: The Senior Systems Administrator at Modern Technology...  ...at over 20 offices and field sites worldwide. For more information about MTSI, please visit . Responsibilities The... 

Coral

Producer for New Artist Music Videos Job at Coral

We are seeking a dynamic and creative Film Producer to lead the production of music videos for new and emerging artists. This role is ideal for someone who thrives in a fast-paced, artistic environment and is passionate about bringing musical visions to life through visual...

Jet Aviation

Accountant Job at Jet Aviation

 ...Responsibilities for this Position Accountant Location: Teterboro, NJ, US Job Category: Finance Career Level: Professional Requisition Id: 3810 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland... 

Spiezle Architectural Group, Inc.

Interior Designer Job at Spiezle Architectural Group, Inc.

 ...transparency and helps fuel our entrepreneurial spirit. Spiezle Interior Designers have an exciting opportunity to work on both local and...  ...Flexible Fridays to jump start the weekend. The ability to work remote up to 2 days a week once acclimated! Flexible work hours....