At Swag Your Brand, we specialize in branded apparel, promotional products, and commercial printing. We help businesses elevate their brands with creative, impactful solutions. We partner with companies across industries to deliver expertly branded merchandise and custom print materials and fully manage marketing campaigns. Our team is passionate about details and deadlines and providing exceptional client service.
About the Role
We’re seeking an experienced Customer Service Representative (CSR) with a strong background in promotional products and branded apparel. Familiarity with commercial printing is an advantage. This position requires on-site attendance; it is not a hybrid or remote role.
The ideal candidate should be able to research project ideas, prepare quotes, enter orders, submit POs, review proofs, manage project timelines, and ensure the accuracy of promotional products and print materials before they go into production.
This position requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple projects simultaneously in a fast-paced environment.
Key Responsibilities
Order Management: Process and manage customer orders from entry through delivery, ensuring all details are correct.
Production Proofing: Collaborate with customers and suppliers to confirm that submitted files meet the required specifications to ensure a smooth production process.
Customer Communication: Serve as the main point of contact for clients and sales - providing updates, answering questions, and ensuring smooth order execution.
Project Coordination: Work with vendors, suppliers, and internal teams to coordinate production schedules and delivery timelines.
Promotional Products & Printing Expertise: You must have a general understanding of promotional products and branded apparel. A working knowledge of commercial printing is a plus.
Issue Resolution: Quickly address any order discrepancies, quality concerns, or production delays to maintain excellent customer satisfaction.
Preferred: Proficient in using Sage/PPAI, ESP/ASI, or CommonSku to search for, quote, procure, and deliver promotional products and apparel to our customers. Exceptional attention to detail, ensuring accuracy in proofing, order entry, and final production.
Ability to juggle multiple projects and deadlines in a fast-paced environment.
Strong communication and problem-solving skills to effectively liaise with clients, vendors, and production teams.
Experience with order management systems and production workflows (experience with design software is a plus).
Why Join Us?
At Swag Your Brand, we thrive on creativity, collaboration, and delivering high-quality marketing solutions to our clients. If you’re a detail-oriented, print-savvy professional looking to grow your career in a dynamic and fast-paced environment, we’d love to hear from you!
Apply today and be part of a team that brings brands to life.
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