Customer Success Specialist Job at Pareto Solutions Group, Inc., Dunwoody, GA

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  • Pareto Solutions Group, Inc.
  • Dunwoody, GA

Job Description

POSITION : Customer Success Specialist

LOCATION : Greater Atlanta (In Office)

  • Contacting business clients proactively to build relationships and walk them through the process of using the company’s products or services
  • Maximizing value for customers by ensuring they have the tools and resources they need
  • Developing and improving customer onboarding processes and customer service policies
  • Creating resources for customers that help them fully understand and utilize the products and services
  • Monitoring contract renewal dates and persuading clients to renew those contracts
  • Upselling and cross-selling by recommending additional products or services
  • Gathering data on improving products and services to share with upper management
  • Providing high-level technical and product support

Job Tags

Contract work,

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