Job Description
Join the Lola Products Team: Order Processing & Customer Service Specialist
Are you detail-oriented and passionate about delivering exceptional customer experiences? Lola Products, a leading innovator in household cleaning products, is looking for a motivated Customer Service Specialist to join our team in Hackensack, NJ.
Position: Order Processing & Customer Service Specialist
Location: Hackensack, NJ (Onsite)
Role Overview:
As a key member of our team, you will process customer orders, ensure compliance with major retailers, and work with ERP & EDI systems to keep everything running smoothly. You will also collaborate with our warehouse and logistics teams to ensure timely order fulfillment.
Key Responsibilities:
• Process customer orders efficiently through ERP (NetSuite) and EDI platforms.
• Ensure compliance with retailer requirements, including order accuracy, deadlines, and routing guidelines.
• Monitor inventory levels to ensure stock availability before processing orders.
• Work closely with our warehouse and logistics partners to ensure timely shipments and pickups.
• Coordinate with customers regarding revisions, back-orders, and shipping extensions.
• Assist in resolving order discrepancies and maintaining accurate customer records.
• Collaborate with the technology team to streamline administrative tasks and improve workflow efficiency.
Ideal Candidate:
• Several years of experience processing orders.
• Proficient in ERP software (NetSuite a plus) and EDI order processing.
• Strong problem-solving skills with a customer-first approach.
• Excellent communication skills (verbal and written).
• Proficient in Microsoft Office Suite, especially Outlook and Excel (pivot tables, VLOOKUP, data analysis preferred).
• Ability to work independently while collaborating with a dynamic team.
• Comfortable with fast-paced environments and deadlines.
• Possesses strong attention to detail, follow up skills and can easily adapt to challenging customer requests and mandates.
• Ability to maintain accurate digital records and follow company guidelines in a paperless office environment.
We Offer:
• Competitive salary based on experience
• Growth opportunities & professional development
• Collaborative & innovative work environment
If you are ready to join a company that values efficiency, customer success, and innovation, we want to hear from you! Send your resume and a brief cover letter.
EOE (Equal Opportunity Employer)
Company Description
Lola Products is a family owned and operated company that designs, develops, markets and distributes Lola brand and store brand cleaning products to an omnichannel audience.
Lola Products is a family owned and operated company that designs, develops, markets and distributes Lola brand and store brand cleaning products to an omnichannel audience.
...park, a wealth of campgrounds and access to the unspoiled natural beauty of Mt. Hood. Mt. Hood territory offers visitors agritourism, winery and farm tours, as well as extensive camping and hiking options. Clackamas is truly Pacific Northwest living at its finest. Job...
Job Details: Build a Career with Meaning and Enhance Your Future Come join us at Atlanta Montessori International School-Cliff Valley as Lead Primary Teacher! At Atlanta Montessori International School-Cliff Valley our educators brighten children's lives every...
...outpatient sites throughout southeast Michigan specializing in sports medicine and orthopedics. Job Description: Under general... ...Physical Therapy with coursework in anatomy, biology, physiology and psychology to gain knowledge of physical therapy treatments and techniques...
...Art Handler III Department: Trucking Employment Type: Full Time Location: Los Angeles Compensation: $25.00 - $30.00 / hour Description Cadogan Tate Fine Art is look for an enthusiastic driven professional to join out team This individual will work...
...excel in their roles. This role will also involve creating training documents, manuals, and resources to support learning objectives. Travel will be required approximately twice per month, depending on business needs, to deliver training and provide on-site support. This...