Desired Skills & Experience
-1-3+ years of experience in an inbound customer service role with recent call center experience
-Experience in a high call volume environment, supporting 60 calls a day
- Experience with 3 computer screens (2 monitors and 1 laptop)
-Experience with performance metrics such as: Average Handle Time, Calls Per Hour, First Call Resolution, Call Quality, Schedule Adherence, Attendance and Punctuality
Nice to Have Skills & Experience
-Previous experience in the healthcare industry
Job Description
An employer of Insight Global is looking for onsite inbound customer service reps to sit in the corporate location in Tempe, AZ full time. This group will be a part of the healthcare company and must have experience in a high call volume call center. The role will receive ~60 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.
Training : 3-4 weeks Monday-Friday, 8am – 4:30pm PDT/MST
Shifts : 5 day work weeks - between Monday - Sunday
*This position is fully onsite and does not have the opportunity to work from home. *This position does provide all necessary equipment to perform the job.
Compensation: 21/hr
...plans, and programs. He/she will sell technical products and services including cost-per-flight-hour (CPFH) programs throughout the Honda Aircraft global operating regions. In this role, the successful incumbent will provide aircraft operators with service solutions, introduce...
ProHealth Partners, Inc. currently has Part Time COTA opportunities available in Defiance, OH to treat and service home bound patients. The ideal candidate will hold a state license for Ohio. Our fun and caring team provides our therapist with valuable resources offering...
...a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Coca-Cola Southwest Beverages. Please inform us at ****@*****.*** if you need assistance completing this application or to...
...individualized care. This role involves providing in-person consultations, telephone follow-ups, and outpatient services to address lactation... ..., assessments, and care provided in accordance with hospital policies and patient privacy regulations. Offer timely and responsive...
...Opportunity for advancement ~ Paid time off America's Swimming Pool Company of Edmond is a family owned company looking for a high... ...and staff to maintain and deliver exceptional swimming pool maintenance. Benefits & Perks We offer a competitive benefits...