Customer Relationship Specialist Job at Black Book Global, Charlotte, NC

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  • Black Book Global
  • Charlotte, NC

Job Description

Enhance Connections: Customer Relationship Specialist Wanted!

Are you skilled at building strong relationships and ensuring customer satisfaction?

We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.

Responsibilities

  • Develop and maintain strong relationships with key clients and customers
  • Serve as the main point of contact for customer inquiries
  • Identify opportunities to upsell and cross-sell products or services
  • Coordinate with internal teams to fulfill customer needs
  • Participate in team workshops and career development initiatives
  • Monitor customer satisfaction and implement improvement strategies

Qualifications

  • Excellent communication and interpersonal skills
  • Proven ability to build and maintain professional relationships
  • Strong problem-solving and negotiation abilities
  • Proficiency in CRM software and MS Office Suite
  • Bachelor's degree in Business, Marketing, or related field
  • Previous experience in customer relations or account management

Benefits

  • Career advancement and professional development programs
  • Collaborative team environment focused on customer success
  • Access to workshops and continuous learning opportunities

Ready to make an impact as a Customer Relationship Specialist? Apply today!

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