Job Description

Chord Specialty Dental Partners is seeking a skilled Contact Center Agent to join our team. As a Call Center Agent, you will assist patients with tasks such as registration, scheduling, and appointment confirmation. 

Pay: $17/hr

Schedule: Monday - Thursday 7:30am - 5:30pm, Friday 8am - 1:30pm 

Location: Remote

• Answer inbound calls to assist with scheduling appointments, confirming appointments and addressing any other inquires or concerns in Spanish and English.
• Navigate systems and databases proficiently to access patient records and appointment details.
• Provide accurate information and assistance to resolve issues or concerns.
• Effectively navigate our systems and databases to access patient account information.
• Maintain professionalism while interacting with customers to ensure satisfaction.
• Meet performance metrics related to call quality, response time, and customer satisfaction.

• Fluent in both English and Spanish is required
• Previous experience in customer service or contact center role is preferred.
• Proficiency in basic computer skills
• Excellent written and verbal communication skills 
• Ability to multi-task 

What We Offer

We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here’s what we provide:

• Medical and Vision Insurance : You're eligible starting the first month after you join.
• In-house Dental Coverage : Enjoy this benefit with $0 premium.
• 401(k) Plan with Company Match : We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays : Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance : We understand the importance of furry family members too.
• Cutting-edge Technology and Training : We provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options : Protect yourself and your loved ones with our coverage options.

Who We Are

At Chord Specialty Dental Partners, our goal is for every employee to cultivate a fulfilling career. From serving patients in one of our many multi-specialty dental practices to serving our Home Office based out of Nashville, TN- we have something for everyone. We’re always looking for talented, driven individuals who have a desire to make an impact. 

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