Job Description

We are seeking an experienced and energetic Coffee Shop Cafe Manager to oversee daily operations, lead a dynamic team, and ensure that our customers enjoy an exceptional coffee experience. This role combines strategic planning with hands-on management, ensuring the smooth operation of our café while maintaining the highest standards in service, quality, and ambiance.

Key Responsibilities:

• Operational Oversight:
• Manage daily operations, ensuring that all processes—from opening to closing—run smoothly.
• Ensure compliance with health, safety, and sanitation standards.
• Team Leadership & Human Resources:
• Recruit, train, and supervise staff, fostering a positive and productive work environment.
• Create and manage staff schedules, conduct performance evaluations, and facilitate ongoing training.
• Customer Service & Engagement:
• Develop strategies to enhance the customer experience and promptly address any customer concerns.
• Maintain a welcoming atmosphere that reflects the café’s brand and values.
• Inventory & Financial Management:
• Oversee inventory control including ordering supplies and managing vendor relationships.
• Monitor sales, prepare financial reports, and help manage budgets to ensure profitability.
• Marketing & Business Growth:
• Implement local marketing initiatives and promotional events to drive customer engagement and boost sales.
• Collaborate with ownership and senior management to identify growth opportunities and improve operational efficiency.

Qualifications:

• A minimum of 5 years of management experience in the hospitality or coffee shop industry.
• Proven leadership and interpersonal skills, with a knack for motivating teams.
• Strong customer service orientation and excellent problem-solving abilities.
• Proficiency in inventory management, scheduling, and basic financial reporting.
• Familiarity with local health, safety, and food sanitation regulations.
• A bachelor’s degree in Hospitality Management or a related field is preferred, though equivalent experience will be considered.

Additional Requirements:

• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed.
• Strong organizational skills and the capacity to manage multiple tasks simultaneously.
• Physically able to stand for long periods and perform tasks that involve light lifting.

Benefits:

• Competitive salary and performance-based bonuses.
• Health and wellness benefits, along with paid time off.
• Opportunities for professional development and career growth.
• A supportive, team-oriented work environment with a passion for great coffee and community engagement.

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