Call Center Representative Job at ROCS Grad Staffing, Rockville, MD

bncvWHRCc0FHZU04K3preWRzdll2bldpc3c9PQ==
  • ROCS Grad Staffing
  • Rockville, MD

Job Description

Job Summary:

As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries efficiently and professionally.
  • Provide accurate information regarding products, services, and policies.
  • Handle and resolve customer complaints in a calm and professional manner.
  • Assist with order placement, cancellations, returns, and other customer requests.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Document customer interactions, transactions, and follow-up actions.
  • Maintain a high level of customer satisfaction by providing timely responses and support.
  • Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.
  • Stay updated on product and service knowledge to offer the best solutions to customers.

Requirements:

  • High school diploma or equivalent; some positions may require post-secondary education.
  • Proven customer service experience, preferably in a call center environment.
  • Strong communication skills, both verbal and written.
  • Proficiency in using call center software and CRM systems.
  • Ability to multitask and handle high call volumes efficiently.
  • Problem-solving skills and attention to detail.
  • Patience and the ability to remain calm under pressure.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Preferred Skills:

  • Bilingual abilities (if applicable to the customer base).
  • Experience with specific CRM or telephony systems.
  • Prior experience in the same industry (e.g., tech support, healthcare, retail).

Job Tags

Holiday work, Shift work, Afternoon shift,

Similar Jobs

Amazon

Amazon Delivery Station Warehouse Associate Job at Amazon

**Amazon Delivery Station Warehouse Associate****Job Overview**You'll be part of the dedicated Amazon team at the delivery station -...  ...deliver smiles to customers. Our fast-paced, active roles receive trucks full of orders, then prepare them for delivery. You'll load... 

Binding Minds

Travel Nurse RN - Med Surg / Telemetry - $2,416 per week Job at Binding Minds

 ...Binding Minds is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Akron, Ohio. Job Description & Requirements...  .../model that covers all healthcare (Nursing, Healthcare Techs, Allied, Finance & Billing) and Healthcare IT roles. We recruit... 

ResProp Management

Regional Property Manager Job at ResProp Management

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We...  ...the multifamily industry. As a Regional Manager with ResProp you will be coming... 

Menlo

Information Technology Network Support Job at Menlo

 ...work directly with end users, own support tickets from start to finish, and use your networking knowledge to solve complex problems in Cisco environments. If you thrive in a fast-paced, service-driven environment and want to grow your career with a mission-driven... 

Diversified Transfer and Storage, Inc.

Class C OTR Class A CDL Driver Job Job at Diversified Transfer and Storage, Inc.

Class C OTR Class A CDL Driver JobAre you looking for a seat that fits you better and gets you home weekly?Average pay, $78,000 - $90,000 with bonus opportunities and Great Benefits!Join DTS, a refrigerated LTL carrier, where we prioritize finding the right route...