Job Description

Business Process Analyst

About Us:

We are a leading provider of enterprise cloud applications for finance and human resources, helping global organizations adapt and thrive in a changing world. Our applications for finance, HR, planning, spend management, and analytics are built with artificial intelligence and machine learning at the core to help organizations around the world work in a smarter, more connected way.

About the Team:

The Partner Operations organization is critical to the success and scalability of our global partner ecosystem. We are responsible for designing, implementing, and optimizing the processes and systems that enable seamless collaboration and growth with our diverse network of partners. We are a dynamic and collaborative team focused on continuous improvement and driving operational excellence.

Role Overview:

We are seeking a highly motivated and experienced Business Process Analyst to join our Partner Business Process team. You will play a pivotal role in analyzing, designing, and implementing efficient and scalable business processes that support the Workday Marketplace project. You will collaborate closely with cross-functional teams, including BT, Legal, Marketing, Partner Strategy, Product and more, to identify opportunities for improvement, streamline workflows, and enhance the overall partner and customer experience with our marketplace. Your expertise in business process methodologies, including Agile principles, and your ability to translate business needs into actionable and scalable solutions will be essential to your success in this role.

Responsibilities:

• Support the analysis, documentation, and optimization of key business processes associated with operationalizing our marketplace.
• Collaborate with stakeholders across various departments to understand business requirements, identify pain points, and propose innovative process improvements.
• Develop process maps, workflows, standard operating procedures (SOPs), and other documentation to clearly articulate current and future state processes.
• Identify and evaluate opportunities to leverage technology and automation to enhance process efficiency and accuracy.
• Participate in the implementation and testing of new processes and systems, ensuring smooth transitions and minimal disruption.
• Monitor and analyze process performance, identify areas for optimization, and recommend data-driven solutions.
• Assist in developing and delivering enablement materials and communications related to process changes.
• Contribute to the development and maintenance of process governance frameworks and standards.
• Act as a subject matter expert on Partner Operations processes, providing guidance and support to internal and external stakeholders
• Apply Agile methodologies and principles to process improvement initiatives, fostering iterative development and continuous feedback.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, Information Systems, or a related field.
• Minimum of 5-7 years of experience as a Business Process Analyst, preferably within a technology or SaaS company working with their marketplace.
• Strong understanding of partner ecosystems
• Proven ability to analyze complex business processes, identify areas for improvement, and develop practical solutions.
• Experience with process mapping and workflow tools (e.g., Miro, Visio, Lucidchart).
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong communication, presentation, and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with project management methodologies and tools is a plus.
• Demonstrated experience applying Agile methodologies and principles (e.g., Scrum, Kanban) to process improvement projects.
• Familiarity with Salesforce, marketplace experience, and Partner Relationship Management (PRM) is highly desirable.
• Experience with data analysis and reporting tools (e.g., Google Sheets, Tableau, Smartsheets) is beneficial.
• What Sets You Apart:
• Experience working directly with a company's marketplace build/maintenance.
• Certification in Business Process Management (e.g., CBAP, Lean Six Sigma) or Agile methodologies (e.g., CSM, CSPO).
• A proactive and results-oriented mindset with a passion for continuous improvement.
• Ability to influence and drive change across organizational boundaries.
• If you are a highly motivated and experienced Business Process Analyst with a passion for optimizing partner operations, we encourage you to apply!

Compensation:

• Up to $50.00/hour

Req# 2018

Job Tags

Similar Jobs