Job Description

Centrinex, powered by Covisian is a leading player in the BPO Customer Care sector with a revenue exceeding €450 million. We operate across multiple regions, including Italy & Eastern Europe, Iberia, LATAM, and the US, delivering innovative and high-quality customer service solutions.

INSIDE SALES BPO

For the Lenexa, office we are looking for a highly motivated and experienced sales to join our team.

The resource will be responsible for both the management of the relationship with the existing Customer base, to consolidate and expand the services offered, and the acquisition of new Customers, thanks to its portfolio and research and acquisition activities, identifying and creating new business opportunities, consistent with the Group's commercial strategy aimed at achieving growth objectives.

Main responsibilities:

• Maintain and develop long-term strategic relationships with Customers, coordinating with internal stakeholders in order to ensure excellent service, thanks also to the monitoring and use of data present on company CRMs;
• Increase the value of the Customer base, identifying and proposing in a partnership perspective innovative solutions provided by the wide Covisian offering, such as the adoption of new technologies (Generative AI), as well as specific know-how on vertical markets.
• Develop business with the identification of new opportunities, thanks also to a proven network of business relationships, increasing revenue.
• Obtain the necessary information to qualify them for an exploratory call or demo; initially scheduling for the current Business Development Team; will lead to your own exploratory calls and demos.
• Prospect for new clients
• Sets appointments and manages all leads within the CRM database.
• Analyze the market and monitor competitors to identify new business opportunities.

Requirements:

• Proven Sales experience of at least 3 recent consecutive years in the commercial sector, preferably in the Business Process Outsourcing sector;
• Thorough knowledge of the technology landscape and trends, with preference on those applied in the Customer Management Industry;
• Own customer portfolio, with ability to bring revenue within their asset;
• Demonstrated ability to conduct complex negotiations and close business deals;
• Excellent communication and negotiation skills;
• Results orientation and ability to work independently;
• Aptitude for working in a dynamic and challenging environment;
• Willingness to travel extensively to drive the global expansion of BPO;
• Knowledge of Spanish language is a plus;

We offer:

● Opportunities for professional growth in a dynamic and growing environment;

● Competitive compensation package with performance-based bonuses;

● Collaborative and challenging work environment.

Salary will be evaluated based on experience.

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